Disputes About Supply of a Declared Petroleum Product

The following temperature corrected motor fuels are Declared Petroleum Products:

(a) ULP;
(b) a product consisting of a blend of ULP and ethanol (for example, E10);
(c) a product consisting of a blend of ULP and 1 or more biofuels other than ethanol;
(d) PULP (other than a PULP proprietary product);
(e) diesel fuel other than a diesel proprietary product.

Where a wholesaler fails to supply one of the above products to a customer the customer may notify the Dispute Resolution Adviser (DRA) that there is a dispute and ask him to attempt to resolve the dispute. See Online Enquiry.

If the customer wants the DRA to attempt to resolve the dispute the complainant must within a reasonable time notify the DRA of:

1. the nature of the complaint
2. the names of the parties and
3. the expected effect on the customer of the conduct

and give the DRA evidence to support the complaint.

See the Notice of Dispute which customers can complete.

The DRA may ask the wholesale supplier to give to him as soon as practicable but in any event within 6 hours a copy of the wholesaler supplier’s records. The wholesale supplier must comply with that request.

The DRA may if he so decides make a non-binding determination about the dispute. While such a determination is not binding, non-compliance would be referred to in reports of the DRA including the DRA’s published Annual Report.




	Disputes About Supply of a Declared Petroleum Product The following temperature corrected motor fuels are Declared Petroleum Products: (a) ULP; (b) a product consisting of a blend of ULP and ethanol (for example, E10); (c) a product consisting of a blend of ULP and 1 or more biofuels other than ethanol; (d) PULP (other than a PULP proprietary product); (e) diesel fuel other than a diesel proprietary product. Where a wholesaler fails to supply one of the above products to a customer the customer may notify the Dispute Resolution Adviser (DRA) that there is a dispute and ask him to attempt to resolve the dispute. See Online Enquiry. If the customer wants the DRA to attempt to resolve the dispute the complainant must within a reasonable time notify the DRA of: 1. the nature of the complaint 2. the names of the parties and 3. the expected effect on the customer of the conduct and give the DRA evidence to support the complaint. See the Notice of Dispute which customers can complete. The DRA may ask the wholesale supplier to give to him as soon as practicable but in any event within 6 hours a copy of the wholesaler supplier’s records. The wholesale supplier must comply with that request. The DRA may if he so decides make a non-binding determination about the dispute. While such a determination is not binding, non-compliance would be referred to in reports of the DRA including the DRA’s published Annual Report.








Oilcode Dispute Resolution Adviser 2007